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Returns and exchanges are welcome and encouraged. Our customers do not need to hesitate or feel uncomfortable returning or replacing goods. It is our aim to provide the best quality and service in the country, so we treat every return as a way to enhance our brand and image.
Additionally, as per our (Islamic principle of) Iqaalah, we offer you a 100% money-back guarantee if you are unsatisfied with your purchase or received an item that was different from what was advertised in terms of size, quality, quantity, condition, freshness, or taste.
At CandyBird, we strive to ensure that you are completely satisfied with your purchase. Our return policy reflects our commitment to quality, fairness, and adherence to the Islamic principle of Iqaalah (الإقالة).
To be eligible for a return, please ensure that your item:
We cannot accept returns for any items beyond 7 days from delivery or purchase. Please inform us promptly so we can arrange for our courier partner to collect any defective products. If collection isn't feasible, we will issue a refund.
For items damaged during transit, please notify us immediately. Given the perishable nature of food products, prompt refrigeration is essential if storing for more than one month.
In cases of damaged or defective goods, we may request that you return them to us at our expense for quality control purposes.
If any items are missing from your order, please notify us promptly. Refunds will be issued for missing or short items rather than replacements.
Our returns policy encourages all customers to manage their stock proactively, supporting our commitment to maintaining highly competitive pricing. Read the guide below to protect your stocks.
We prioritize freshness. Even with a best-before date, products may not maintain optimal freshness until then.
Once opened, please consume within 30 days. For extended storage, refrigeration is recommended.
1. Storing Them in the Pantry: Contrary to popular belief, nuts should be stored in the fridge or freezer. Their high unsaturated fat content makes them prone to rancidity from light, oxygen, and heat. Refrigeration or freezing limits exposure and preserves flavor.
2. Overemphasizing Expiration Dates: Expiration and best-before dates are guidelines. Shelf life varies based on storage conditions and packaging. Treat nuts like fresh produce. Use the sniff test; rancid nuts have a distinct paint-like smell. CandyBird sometimes enhances shelf life with rosemary extract, a natural preservative you can use too.
To initiate a return, please follow these steps:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
We only exchange items for a different item if they are defective or damaged. If you need to exchange it for the same item, please contact us at sales@candybird.co.za.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For international returns, please ensure that the package is clearly marked as "Returned Goods" to avoid import duties. Any customs duties, taxes, or fees incurred will be the responsibility of the customer.
If you receive a damaged or incorrect item, please contact us immediately at sales@candybird.co.za with your order number and details of the product. We will provide instructions on how to return the product at our expense and arrange for a replacement or full refund.
Our business prides itself on Buyer Protection. As part of our dedication to the Islamic principle of Iqaalah (الإقالة), we offer a 100% money-back guarantee. If you are unsatisfied with your purchase or if the item you received differs from what was advertised in terms of size, quality, quantity, condition, freshness, or taste, you can return it for a full refund within 7 days of purchase. This window period is essential due to the nature of our natural products, ensuring that we can maintain the highest standards of quality and freshness.
For any questions or concerns regarding our return policy, please contact us at:
Email: sales@candybird.co.za
Phone: 084 231 9326
