1. Where cameras may be used
CCTV may be used at CandyBird stores, collection counters, packing areas, dispatch points, receiving areas, entrances, exits, parking or loading areas, and other places where products, customers, staff, visitors, vehicles or parcels need reasonable protection.
2. Why we use CCTV
- To help protect customers, staff, visitors, products, parcels, equipment and premises.
- To deter theft, fraud, vandalism, unauthorised access or unsafe behaviour.
- To investigate incidents, disputes, delivery or collection queries, damaged parcels, missing items or security concerns.
- To support health and safety, operational control and lawful business interests.
- To provide footage where required by law, court order, insurer, regulator or law-enforcement request.
3. What may be captured
CCTV footage may show a person's image, movement, clothing, vehicle, collection activity, parcel handover, order-related interaction or other activity visible to the camera. Unless a specific notice states otherwise, CandyBird CCTV is intended to record video footage and not private conversations.
4. Who may access footage
Access to CCTV footage is limited to authorised CandyBird management, appointed security or technical service providers, and other authorised persons who need access for a valid business, safety, legal, insurance or security reason. Footage is not used for entertainment, public posting or unnecessary monitoring.
5. How long footage is kept
CCTV footage is normally kept for up to 30 days, depending on camera system capacity and operational needs. Footage may be kept for longer where it is needed for an incident, investigation, order dispute, insurance claim, legal request, disciplinary process, safety concern or law-enforcement matter.
6. Customer and visitor requests
You may ask whether footage relating to you is available, or ask us to review footage connected to a specific collection, delivery, payment, parcel or safety incident. To protect other people, footage may be refused, blurred, limited, summarised or released only where lawful and practical.
Requests should include the date, approximate time, location, order number if relevant, and a clear reason for the request. We may need to verify your identity before reviewing or sharing information.
7. Contact
For CCTV, privacy or access requests, contact us at sales@candybird.co.za. For complaints or compliments, you may also use consumer@candybird.co.za.
